Shipping & Returns

Last updated: November 1, 2026

Shipping Times & Costs

In-stock models ship from local warehouses — no trans-ocean wait:

• European Union, UK, Switzerland: 2–4 business days from our central EU hub. Orders placed before 15:00 CET ship the same working day.
• United States & Canada: 3–7 business days from our US facility.
• Rest of world: 7–14 business days via express courier. Email us for a precise quote.
• Free shipping on retail orders over $300 (about two monitors — easy).

You receive a tracking number by email the moment your parcel leaves the warehouse.

Customs, Duties & Taxes

EU-hub orders are imported with duty paid — nothing to settle at your door. For US orders, sales tax is calculated at checkout by our payment provider. Orders shipped outside the EU/US may incur import duties, which are the recipient's responsibility.

30-Day Returns

Not the right screen? Return it within 30 days of delivery for a full refund:

• The product must be in its original packaging with all accessories included.
• Email returns@feihe-display.com with your order number and we'll issue a return label.
• Refunds are issued to your original payment method within 7 business days of the returned unit passing inspection.
• Return shipping is free if the item is defective or we shipped in error; otherwise a flat return fee of $15 applies.

Damage in Transit

If your display arrives damaged or the panel has dead pixels beyond our quality threshold, photograph the packaging and the unit, and email us within 48 hours. We'll ship a replacement immediately — no waiting for the return to arrive first.

2-Year Warranty

Every Feihe display includes a 2-year limited warranty against manufacturing defects. See our Terms of Service for coverage details, or contact support@feihe-display.com to make a claim.

Business & Volume Orders

Orders of 10+ units ship on palletized freight with insurance included. Ask our sales team for a delivery quote when you request your volume pricing.